CUSTOMER CARE
Frequently asked questions
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Frequently Asked Questions
Delivery & Returns
You will receive a shipping confirmation email as soon as your order has been shipped. This will include a tracking number to a third-party courier, where you will be able to track your order every step of the way. If you have not received shipping confirmation then please contact us on customercare@maison49.com
We ship to anywhere in the UK and the following countries within the EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
To find out how to return your order please visit our returns policy page here.
Yes, please bring your order to store with proof of purchase and original payment method within 14 days of receiving it. Please note, We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
Yes, please select Store Collection at checkout when placing your order. You will receive an email confirming your order is ready for collection in store once our team has processed it.
Once we have received your return and are satisfied with it, we will send you a Refund confirmation via email. Please allow for up to 14 days for the money to show in your account.
Payments
We accept American Express, Visa, Mastercard, Maestro, Discover, Diners Club and Union Pay.
Our website is also compatible with PayPal, Apple Pay and Google Pay.
For your utmost security, all Maison49's credit card transactions use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information to and from our site.
As soon as your order has been accepted and processed you will receive an Order Confirmation email.
When your order is shipped, we will send you a dispatch confirmation email containing your tracking details to the address you provided us with.
At the checkout page you will be allowed to enter a coupon code. Please enter your unique code on your Gift Card in this section for the discount to apply. If you are experiencing any issues, please contact us on customercare@maison49.com.
General
The size and fit of a garment often varies amongst designers. To help you choose the most suitable size, you can refer to the ‘Size and Fit’ tab and the product measurements on every product page.
If you need expert advice on sizing, contact us here.
It is not always possible to add items to an existing order. Contact us at customercare@maison49.com and we will do what we can to add to your order. Please be aware that this may not always be possible if your order has already been dispatched.
From time to time, we offer free shipping promotions. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free shipping will be applied to your order on the payment page.
You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the following benefits through your Maison49 account:
- Track your orders and view previous purchases
- Add items and sold out products to your Wish List
- Save your address and card details so you can shop even more quickly in future
Yes, you can visit us in-store at:
47 - 49 Alderley Road, Wilmslow, SK9 1NZ, United Kingdom.